It has always been the policy of the New Order to contact and follow-up with the recipients of ganks. We do not gank randomly, and it's important to let Code violators know that they were at fault. Here's an example of a form EVEmail I send to the people I gank:
Greetings! Please accept my sincerest condolences on the recent loss of your ship(s). You were killed in the name of James 315 and the New Order of Highsec. You became subject to attack when you failed to abide by the New Halaima Code of Conduct, the set of laws governing all mining in highsec. You are required to obey the Code, which mandates all miners to purchase a mining permit. AFK mining and botting are also prohibited in highsec.Yes, it's a long EVEmail, but copy-paste works wonders. I want everyone who gets killed in highsec to receive a free a mini-lesson about the Code.
Please see www.MinerBumping.com to read the text of the Code and learn more about the New Order, which controls highsec. To prevent further attacks, send this character 10 million isk per miner. You will receive positive standings for a period of 365 days. You may also purchase standings for your entire corporation, if you send me 100 million isk.
In addition, you must pledge loyalty to James 315 and the New Order in your bio. This will allow all Agents of the New Order to know that you have paid and are not to be attacked in the future. An example of such a pledge goes as follows:
"I pledge my loyalty and support to James 315 and the New Order of Highsec at www.MinerBumping.com"
This was your first warning. Failure to comply may result in additional attacks and a more expensive mining permit.
Thank you, and have an incredible day!
The same goes for bumping. If a miner fails to respond, I will send him an EVEmail after he has been bumped out of range.
These days, I occasionally get EVEmails from miners who were ganked by my Agents. So far, none of the complaints about my Agents have been valid; my Agents are always in the right.
New Order Agents care. After Tallon Duststorm sent an ill-tempered reply to Agent Galaxy Pig, Galaxy decided to write back:
This kept the channel of communication open, so that further progress could be made.
Disputes don't always get resolved, but if even one percent of one percent of miners benefit from these EVEmails, it's well worth the effort.
Unfortunately, carebears will take the good faith effort as an opportunity to propagandize against the people who just killed them. But our Agents cannot be so easily turned away from their ultimate goal of a perfect highsec.
Very few people know about all the different font options in EVEmail. Maybe that's a good thing, for the power can easily be abused.
The New Order's mission is a long-term thing. In highsec, no one wins by blitzkrieg. It's endurance that counts. Paulina Utama was unconvinced of the value of the Code after being ganked in early March...
...but by late March, Paulina was, well, still unconvinced. Like I said, endurance.
Sometimes miners will send reasonably well-written EVEmail complaints or questions about the Code. Though I'm too busy to reply to them, my silence gives them a chance to reflect on what they did wrong. I'm confident that by now, Hogetvedt has already embraced the spirit of the Code and realizes Agent Runeme Shilter was in the right.
Then there are the intercepted communications of wayward rebels. The New Order has eyes and ears everywhere, but if not for EVEmails like this one, we would have no idea rebel organizations exist. The written word is a wonderful thing.